Macy's Bridal Salon

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Reviews

• Amanda

  Mar, 12 2018
  ★ ☆ ☆ ☆ ☆
  So I don't ever write bad reviews. Even if I have a bad experience somewhere I usually try to be sympathetic for whatever the situation was and not leave one. Our experience at Demetrio's at the Smith haven Mall has been terrible. I ordered my bridesmaids dresses here, and my mom ordered her gown here, and we were all told they would be in no later than July. July came and went and all we were told was "don't worry they are coming" and "well we haven't missed a wedding yet" ... who says that? Well the manager did to me. We have about a month to go for the wedding and no sight of anything. Horrible at returning phone calls, week after week we kept calling and getting the same lines. Eventually, the manager told us that one of the bridesmaid lines for Dessy went out of business and that's why our dresses were delayed because they were making up for lost time. We checked with other bridal salons and found out that was a lie. Even someone who worked at our Demetrios (under this manager) confirmed that it wasn't true. We eventually got our dresses after having to get assertive and literally "yell" on the phone (then they magically came in the next day...) but we are still missing a piece of my mom's gown, that they claimed came in, we sat and waited for but no one could find... and then they called us yesterday saying that it's on it's way in (but funny because it was already told to us that it was in). Just stay away from this place. If you need to use them, tell them your wedding date is 6 months earlier than it actually is.

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